403 Forbidden Error: What Is It & How Do You Fix It?

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Occasionally, you or one of your site’s visitors might get a 403 Forbidden error when visiting a page of your website.  A 403 Forbidden error means the server your site is hosted on has received and understood the request for a specific webpage, but it won’t process the request and display the content of the page.  403 Forbidden errors can occur for a number of different reasons, but for site’s hosted on Evohosting’s servers, it often means the requested webpage is attempting to perform an action which has been restricted by one of the server’s security rules.

In an effort to prevent unauthorised users from gaining access to our clients’ accounts, we’ve set up a number of different security rules.  In some instances, these rules may prevent legitimate users from carrying out certain actions.  In order to help us improve these security rules, as well as provide our clients with the best possible hosting environment, we need your feedback when you receive a 403 Forbidden error.  When you provide us with information about a 403 Forbidden error on your website, we’ll do our best to determine the cause of the error, and then recommend any changes you can make to your site to prevent it from occurring again in the future.  We will also review the security rule that triggered the error and make the necessary changes to help guarantee legitimate actions are not restricted.

In order for us to troubleshoot the cause of the error, please submit a ticket and include the following information:

  • the IP address of the person who received the error (IP addresses can be found using a service like WhatIsMyIP)
  • the time and date the error occurred
  • the requested URL that triggered the 403 error

With this information, we will be able to review our error logs and gather the information we need to determine the cause of the issue.

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