If you want to make your online store more successful, then you should focus on improving customer satisfaction and experience. In order to help you provide your clients with the best experience possible, I’ve chosen 8 of my favourite free OpenCart extension for optimising customer satisfaction.
These extensions will enable your clients to view your store in their native languages, choose their order’s delivery date, use Ajax live search to find products, shop for items by colour, easily cancel their customer accounts, and zoom in on product images. I’ve also found an extension which makes it easier for visually impaired users to contact you, as well as an extension which allows you to see how long each page of your site takes to load.
This free OpenCart extension adds an Ajax live search to your store’s search field, making it easier for your customers to find the products they’re looking for. An Ajax live search shows results as your customers type their queries, and it also narrows the results as they continue entering characters. If you want to enhance the usability of your online store, then you should definitely install this free OpenCart extension.
If you want to make your online store accessible to people all over the world, then you should install this free translation extension for OpenCart. The Google Translate Widget enables shoppers to translate your store into any language supported by Google Translate, which means people who don’t speak one of the 18 different languages support by OpenCart will still be able browse your store in their native tongues. This widget is free, simple to install, and easy to use, making it a great extension for enhancing customer experience.
This free extension saves you and your customers time, because it enables users to cancel their accounts from their profiles. As a result, your customers can cancel their accounts themselves, so they don’t need to contact you and wait for you to do it for them. This is a relatively simple plugin, but it should help make account cancellations a bit easier for you and your customers.
Part of providing a good online shopping experience for your customers is making your store accessible to people who are visually impaired. OpenCart comes with an anti-spam feature in its contact form which does not include an audio challenge, making it difficult for visually impaired people to use. reCAPTCHA Free offers an effective method of minimising spam, as well as a built-in audio challenge designed to make it easier for visually impaired users to contact you. Plus, reCAPTCHA helps digitize books, making it an anti-bot service with an added purpose!
If you want to make it easier for your customers to find the products they’re looking for, then you should add this extension to you OpenCart site. This free extension enables users to search for items by colour, so a customer looking for a black shirt can easily find exactly what they’re after. This free extension takes a little while to configure, but your customers should find it useful and easy to use.
A great way to help customers overcome their anxiety about purchasing certain items online, such as clothing or accessories, is to enable users to see a product’s details more clearly. With this free extension, your customers simply hover over a product image, and a zoom window will appear, showing a close up of the area. This is a great free extension for OpenCart–your customers will find it very easy to use, and it will help them decide whether a particular item is right for them.
Load times can have a huge impact on customer experience, and a slow OpenCart site can cause you to lose revenue. With this free plugin, you can login as the main admin user and see exactly how long it takes each page of your website to load. This will help you determine the speed of your online store, as well as find out if a customer is experiencing poor load times due to an issue with your site or because of a different factor, such as a bad internet connection. According to the creator of this extension, it is designed for debugging, so it should only be used for a short period of time before being deactivated.
Missing a delivery can be frustrating, especially if you have to go to the post office to retrieve your parcel. Thankfully, Delivery Date, a free extension for OpenCart, enables customers to choose which day is most convenient for them to receive a package, helping to ensure they’ll be home when their item arrives. By giving users more control over their order’s delivery date, you should be able to enhance customer experience and satisfaction.