We are currently experiencing networking issues with our US datacenter, DimeNOC. We believe this is being caused by a DDoS attack on the datacenter. Currently this is one affecting 2 servers but occasional glitches are causing our site and our other US servers to become unavailable for short period.
We are communicating with datacenter staff to gain more details on the issue and will update this post with more information as often as we can.
Update @ 08.36: Opti is back with us and I hope this won’t repeat.
Update @ 8.00: Opti died again unfortunately, NOC staff are checking/repairing right now.
Update @ 7.00: Opti spent another 4 hours sleeping due to another power cut, it’s back now though.
Update @ 23.17: The server is back with us now, we continue to move customers on Opti over to the UK again tomorrow, this outage unfortunately means we’re a day behind where we should be.
Update @ 17.00: We can now confirm that the cause of the outage is a power failure at the datacenter, contrary to our original information.
We have the following statement from the datacenter regarding the issue:
“At approximately 8 A.M. EST a segment of our data center experienced a power outage. Shortly after that we realized the city had experienced a power outage as well which attributed to the loss we saw in the NOC. We immediately went into generator power and we are still currently running on generator.
What happens when there is power loss is that we immediately go into UPS for a few minutes meanwhile the generator powers up. The UPS ensures no service disruption meanwhile the generator turns on. This happened normally but approximately 40% of the servers tripped during this process. Power loss and going into UPS followed by generator power has happened a few times in the past. But we have never experienced what has happened today – the power surge during this outage was extremely high .
We are meeting with our electrical engineers as we speak to analyze the situation to learn exactly what happened. We still have the data center running on generator as the power in the city could still be unstable and we do not want to risk any further outages. “
I’m very appreciative of the no-nonsense approach you have adopted to this issue. It’s reassuring to know the full details and have full knowledge you are trying your up-most to get our server transfer and sites back online.
Thanks again,
David Martin
p.s.
My son Oliver has reassured me too about your dedication to providing a 99.9% uptime.
He owns tmdesigns.org
I would echo what David Martin has said.
Honesty and integrity from Evohosting is far more important than 100% uptime
Cheers
Cameron Smith
Throughout the last 16 months i have had no long term issues with evo hosting any problems i have had have been delt with appropriately and swiftly without any issues . I think moving all Servers to the UK will push them further by providing a better service i wish them all the best and i will continue to use them until i outgrow their biggest package :woot:
http://www.swimmingpoolliners.co.uk
http://www.cruisestoke.co.uk
Many Thanks
J.Lawton
IT Manager
Inter Plan Leisure
Hi All,
Thank you for the kind words, we like to stay open with you all about what is happening! Our datacenters do it for us and we pass the information back on to you. If there is anything else you think we should to please get in touch, we welcome all ideas and suggestions on how we can improve things, if you have a suggestion drop me an email: toby.hewett (at) evohosting.co.uk And we’ll see what we can do
@John, If you are nearing the package limits let us know, I’m sure we’ll be able to fit your needs in somewhere!