22:00 - Tim: We are commencing the scheduled PHP Recompile & PHPSuExec install on Firestar, maintenance window begins now and will hopefully end by 00:00. We will update the blog if we have any issues which incur server down time. If you experience Internal Server Error / Error 500 please read the email we sent out, alternatively open a ticket.

22:16 - Tim: Server is pretty busy, monitoring has detected HTTP errors, sites we’re checking are working fine right now.

22:21 - Tim: Monitoring says server has recovered.

22:30 - Toby: Everything is going as normal, minor issue seen by monitoring as above was to be expected and had no effect on customer websites.

23:20 - Toby: We have now completed recompiling PHP on the server and will now be testing to make sure everything is still working.

18/07 @ 10:53 - Tim: As expected we have a lot of tickets coming in with Internal Server Errors - we’re currently fixing issues on average within 60-90 minutes, please refer to the email we sent out if you want to tackle it yourself - quick summary below:

Goto your cPanel. Click Error Logs - this will give you a clue as to what the problem is, look for key words, often it will mention permissions issues, for that you change any file or folder that’s 777 to 755 or 644 or lower using your FTP client or the cPanel file manager.

If you want to speed up the process when opening a ticket please paste some of the last entries from your error log inside your ticket, this will save us looking and get your issue dealt with faster - you don’t have to, just worth mentioning

You’ll also see possibly issues with your .htaccess  - Move php_value’s out of .htaccess and recode them to php.ini

Some people will also see file ownership problems - this is because some scripts uploaded direct via the server have the ownership of ‘nobody’, you need to open a ticket to fix that as you don’t have sufficient permissions to change it.

The above will fix 90% of issues with regards to Internal Server Errors - this is all perfectly normal, a 1 time thing, and we are doing this to make sure your server is secure, it is vital to do this for the longterm uptime of your website and our servers.

Best regards,

Tim.

This entry was posted on Thursday, July 17th, 2008 at 10:03 pm and is filed under Issues: Resolved. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.