Archive for Issues: Resolved

Firestar Maintenance Live Blog

// September 9th, 2009 // 1 Comment » // Issues: Resolved

Firestar Maintenance Live Blog

Support Ticket System (Resolved)

// June 8th, 2009 // No Comments » // Issues: Resolved

Hello,
If you have email replied any tickets recently you may be wondering why it has been quiet from our end. Unfortunately the mail parser which powers Kayako SupportSuite and parses your emails into the ticket system failed due to a bug. We are currently inundated with 1000+ Support tickets and are working on getting them [...]

05/02 – Hydra PHP Issue

// February 5th, 2009 // No Comments » // Issues: Resolved

We are currently having issues with PHP on Hydra.3v0.net, further updates to follow shortly.
@ 19:49 — We have resovled this issue now. We are looking into the cause.

10/11 – Rampage Error

// November 10th, 2008 // 6 Comments » // Issues: Resolved

0930: The server Rampage.3v0.net is having I/O (disk) issues, all services are currently down on that server. We are doing everything we can to restore service and will let you know more as soon as more information is available.
0957: The server has been back for a good 15mins now, it had extensive file system errors [...]

27/10 – Hydra Problem

// October 27th, 2008 // 4 Comments » // Issues: Resolved

@ 09:30: There is a load issue on Hydra, I am currently trying to get it back under control. The load on the box is very high, looks like it is being attacked. I will keep you up-to-date.
@ 11:12: We had to reboot Hydra after the issues earlier this morning as the load was very [...]

06/10 – Rampage Reboot

// October 6th, 2008 // No Comments » // Issues: Resolved

@ 23:00 – I need to reboot Rampage now, this is due to a kernel update we have put in place. It should take 3 minutes if everything goes well. If everything doesn’t then there is a tech on hand on-site who will boot it back into the original kernel. I’ll keep you up-to-date either [...]

RESOLVED: Rampage.3v0.net

// September 5th, 2008 // 4 Comments » // Issues: Resolved

@14:49: Our monitoring has been triggered by a failure on Rampage.3v0.net we are investigating and further updates will be made shortly.
@14:54: We have access to the server currently on some ports but not full access, as soon as we can get into the server to fully investigate the issue we will do so. From the [...]

Octane.3v0.net HTTP Upgrade

// August 23rd, 2008 // No Comments » // Issues: Resolved

We are upgrading Apache / PHP on Octane tonight to add PDO support. This will cause a very short outage while the update completes, sorry for any inconvenience this may cause.

USDC (Resolved)

// August 1st, 2008 // No Comments » // Issues: Resolved

21.37:  (Official note from the USDC) Duration: August 1 2008 04:25AM – 10:45AM EST -As you may of noticed this morning starting around 3:30AM we had multiple BGP Sessions drop with one of our upstream providers (Level3). This caused some instability in the network while routes were re-routed. This issue [...]

Firestar (Resolved)

// August 1st, 2008 // No Comments » // Issues: Resolved

07:47 – Just to let you know, we’ve finished working on the firewall, we tweaked a few settings and will keep an eye on it. If it recurs (hopefully not) we know immediately what the issue is so can fix it quickly.
07:24 – We had some problems with a few ports between the last post [...]

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