Category Archives: Issues: Resolved
Hello, If you have email replied any tickets recently you may be wondering why it has been quiet from our end. Unfortunately the mail parser which powers Kayako SupportSuite and parses your emails into the ticket system failed due to a bug. We are currently inundated with 1000+ Support tickets and are working on getting them all replied as soon as possible. Tickets that were replied to via our billing system (https://clients.evohosting.co.uk) are unaffected, it’s just the replies that were … Continue reading
We are currently having issues with PHP on Hydra.3v0.net, further updates to follow shortly. @ 19:49 — We have resovled this issue now. We are looking into the cause.
0930: The server Rampage.3v0.net is having I/O (disk) issues, all services are currently down on that server. We are doing everything we can to restore service and will let you know more as soon as more information is available. 0957: The server has been back for a good 15mins now, it had extensive file system errors but is stable at this time, we’re checking the hardware at the moment. If we have an imminent failure detected we’ll get a drive … Continue reading
@ 09:30: There is a load issue on Hydra, I am currently trying to get it back under control. The load on the box is very high, looks like it is being attacked. I will keep you up-to-date. @ 11:12: We had to reboot Hydra after the issues earlier this morning as the load was very high so we weren’t able to access it, it is now stable again and has been for some time, we are working to establish … Continue reading
